Most paintings on this Website are fairly large. Sizes are not always apparent from the photos, so please confirm the finished dimensions to ensure an item will work in your space. If you love an item, but it is the wrong size, feel free to reach out by email so we can discuss a custom quote made to your specific preferences.
PRODUCT AVAILABILITY
All original artwork featured on this Website are immediately available unless otherwise noted (e.g., if we list a painting while being framed or print-on-demand print reproductions). Due to the varied size and weight of our original artworks and the need for custom packaging or delivery handlers, we cannot guarantee delivery dates.
Customers can typically expect to receive print-on-demand stock orders within 2-3 weeks. Orders that involve custom/bespoke designs may take longer depending upon the nature of bespoke services and customer approvals required.
Our products on this Website are mostly one-of-a-kind originals provided on a limited “as available” basis. Failure to immediately complete an item placed in your shopping cart may result in that item being purchased by another customer. Should this happen to you, we can discuss the possibility of a custom order at the same or similar price. Discounted prices for Sale and Final Sale items are limited to inventory on hand, and any custom re-creation of such sale item would be at the current regular price.
NORMAL PRODUCT VARIANCES
With original, one-of-a-kind, handmade products, variations in color quality and size are inherent in production and are not considered manufacturing flaws, but rather, contribute to the unique quality of the handmade product. Industry standards dictate that small variances in color or size are normal.
All items are made and assembled by hand and therefore measurements may vary slightly from those stated or specified. Irregularities in yarn and dye lots are possible, and therefore slight variations in color, tone and texture may occur and are not considered to be manufacturing defects.
It is possible that our products may undergo some dimensional modifications over time if exposed to varying climatic conditions and/or levels of relative humidity or inappropriate methods of cleaning. Our merchandise is not guaranteed against fading or shrinkage through cleaning, steaming, exposure to the sun or natural elements, or effects of handling or abrasion.
BESPOKE SERVICES
If any of our available inventory is not quite right for your needs, chances are we can provide a customized product through private arrangement at little to no additional cost:
CUSTOM ART DESIGN
We accept commission work in our sole discretion, subject to availability and typically only if the requested parameters fit comfortably within our current or typical aesthetic. To assess the potential for working together on a commission piece, please email your desired dimensions, photos of the room/space where the artwork will hang, color references (color selections can be approximated to fabric samples or widely available national paint color systems (e.g., Munsell, Pantone, Sherwin Williams, Benjamin Moore, Behr, PPG, Valspar) and any inspiration photos.
PRINT, WALLPAPER, AND TEXTILE DESIGN
We maintain an ever-increasing library of unpublished artwork imagery for print reproduction, including the possibility for custom modification. Custom color matching, fabrication into wall coverings or textile products (drapery, duvet covers, tablecloths, etc.), and custom-designed fabric-by-the-yard can all be arranged through our Bespoke Services. If you desire a painterly aesthetic similar to a past artwork bu in another color or slightly different composition, please reach out, as we can provide a fair amount of customization during the reproduction design process, or we may have something suitable in our private archives.
PAYMENT TERMS
Custom/bespoke commissions are subject to a separate written agreement between the parties, including whether or not the items may be returned within a limited return window and whether any portion of scheduled payments are refundable. The purchase amount will be agreed by the parties and a total invoice will be sent to the customer for approval in advance. 50% of the invoice must be paid before work will begin on any custom pieces. If work on a custom commission is not scheduled to start for more than 30 days, a 15% deposit may be required to hold the customer’s position in the work queue. This 15% counts toward the 50% payment required for work to commence. All custom/bespoke work is completed in the order that deposits are received, so timely payment of deposits is expected for the anticipated timeline to remain in place. Timeline projections are not guarantees, but the artist works hard to not overbook her schedule and to stay ahead of projected timelines.
TRADE RELATIONS
We offer a trade discount on the purchase or commission of artwork by design professionals for their projects.
SHIPPING
GENERAL SHIPPING TERMS FOR ALL CUSTOMERS
Quoted delivery dates are approximate dates only. Rush delivery is not available without separate and special arrangement at the cost of the customer. We are not responsible and you are not relieved of your obligations where your situation or limitations prevent delivery. All fees for failed deliveries are non-refundable.
After your order is placed, we will review the items ordered and the shipping destination to determine whether additional payment is required for shipping. As warranted, we will generate an additional invoice for shipping/delivery that must be paid before we ship the order, or the original order will be canceled and refunded.
We shall not be responsible for any delay in delivery or failure in performance for any cause beyond our control (including, but not limited to, labor disputes, failure or delay of sources to supply, transportation difficulties, accidents, fires, acts of nature or acts of God) or any event which interferes with our normal business operations.
All shipments made with third party carriers are made F.O.B. point of origin. Although we will offer our specialized knowledge in art handling to arrange specialized packaging, transport/delivery, and insurance for your shipment, the third party carrier shall be deemed your agent for the transport of your purchase. This means that all claims for freight overcharge or damage to goods while in transit must be settled with the carrier. We shall not be responsible in any event for any damage or loss caused to the merchandise during shipment, or in storage while awaiting shipment/delivery/receipt. You must immediately inspect merchandise upon delivery and report any damage or loss directly to the carrier and also to us so that we can help substantiate the condition of the merchandise at handover. In the event of damage during transport, we will support you through the claims process to help facilitate repair or financial recovery, depending on the extent of damage.
SHIPPING — TO THE CONTINENTAL UNITED STATES
We offer free ground shipping or delivery on original artworks delivered to destinations within the continental United States. Prints do not qualify for free shipping.
Depending on size, weight, and shipping distance, shipping and handling timelines will vary, but if you live within the continental United States, you can generally expect your item to arrive at your destination within 2 weeks, often much sooner. Oversized and artworks requiring specialized crating, as well as print-on-demand items, may exceed normal timelines. Rush delivery is sometimes not available for artworks, and is only possible through separate and special arrangement in advance at additional cost to you. If your circumstances require an expedited delivery, please reach out by email when placing your order so we can make alternative arrangements for you at additional cost. If you wish to understand shipping costs prior to purchase, we are happy to hold your item(s) while arrangements are investigated.
APO/FPO/DPO/PO BOXES — We cannot ship to all APO, FPO, DPO or PO box addresses, so we are not able to process these orders online. Please reach out by email so that we can investigate whether alternative arrangements can be made.
SHIPPING — TO OTHER LOCATIONS
If you reside in Alaska or Hawaii, you will be able to check out with free shipping even though your order does not qualify for free shipping. Once we receive your order, we will obtain a shipping quote for your purchase and invoice you separately for the cost of your shipping. If you do not wish to pay the shipping cost, please let us know, and we will cancel and refund your order.
If you live in one of the U.S. territories, or in a country other than the United States, you will not be able to complete your purchase online. Don't worry…we can still ship to you. We simply need additional time to arrange your shipping options and invoice you. If you wish to understand the total costs, please email us your shipping address and the desired product(s), and we will place your item(s) on hold while we prepare a shipping quote for your approval. We will then send you a customized invoice.
Any customs clearance and duties are your responsibility.
RETURNS AND REFUNDS
We try our best to accurately represent and describe all products and hope you will love your selections, but if you are dissatisfied for any reason, we accept returns of undamaged, in-stock (non-customized) products as long as you request a return for refund within 14 days of delivery.
To qualify for refund, we must receive the returned item(s) in undamaged condition. If the returned item shows signs of use or damage but is capable of reasonable repair, we will accept the return subject to a reduction for the reasonable costs of repair, as determined in our sole discretion.
Outbound shipping or insurance expenses are not eligible for refund. In addition, you must pay for all return shipping and insurance.
PRODUCTS DAMAGED DURING SHIPMENT
If your item arrives damaged, please immediately report the damage to the appropriate shipping carrier and then notify us so that we can help support your insurance claim for refund or, if circumstances warrant, make arrangements for repair or replacement.
FINAL SALE ITEMS
All items featured as Final Sale or Outlet are sold “as is” and are not returnable. Please ensure, prior to purchase, that the size and other features are suitable for your intended purpose. Any known damage or wear will be clearly listed in the product description, and such damage shall not be grounds for a refund since the damage has been accounted for in the price listed for final sale. Final sale items that lack a damage description were in good condition at time of sale. Outlet or final sale items are not eligible for a refund under this policy even if they are returned.
CUSTOM/BESPOKE ITEMS
Custom/bespoke items are governed by a separately negotiated written commission agreement between the artist and the purchaser, and the terms of such commission agreement shall determine whether returns for full or partial refunds are permitted.
INACCURACIES
This website is maintained by multi-tasking, flawed humans who are prone to unintentional mistakes. We aspire to provide accuracy in all prices, shipping estimates, and other information on our website. From time to time there may be information on our website or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, or images. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We also reserve the right to restrict orders of those items. Please help us maintain the integrity of this site by reporting any concerns you notice.
PRICING DISCREPANCIES
Availability, prices, and delivery rates are subject to change. All prices listed are in U.S. dollars and are additionally subject to taxes in accordance with applicable laws.
The amount charged will be increased to reflect any sales taxes required to be collected. We must collect sales tax from any customers located in Texas, and due to changing legal developments in this area, we may also be required, in time, to collect sales taxes from customers in other states. If you live in a location other than Texas and believe you should have been charged sales taxes, please consult your tax accountant or attorney to determine whether you should remit use tax on your purchase.
Any import tax or customs clearance and duties are your responsibility.
If you have questions or concerns about any of these policies, you may reach us at studio@staceywarnix.com.